FREQUENTLY ASKED QUESTIONS
Products sold at a discount are considered final sale and may not be returned or exchanged.
You have up to 20 days to return any regular price merchandise if it has been unworn, unwashed, and unaltered with all original tags attached for a full refund with the same payment method of the original transaction. Please email customercare@isaia.it for an RMA number. A return label and instructions will be sent to you via email.
You are not required to register in order to use the website. If you choose to register with us, we offer benefits to your shopping experience that you control. Please see a partial list of the benefits to registering:
- Utilize your own personal style guide profile that shows all of your past ISAIA retail store and online purchases.
- ISAIA will store your made-to-measure information in the system for you to access for any applicable purchase online.
- The system will prepopulate your sizes for an easier shopping experience.
- Track your orders.
- If you add a product to your wish list, ISAIA will recommend future styles that fit your need and/or discuss with you any and all options to produce the garment.
- If you are interested in an item that is sold out, ISAIA will do its best to track down any style desired by its partner stores across the US.
- Preview our new collections.